Digital River Reviews

DigitalRiver.com has been helping online merchants identify and fight fraud for more than 23 years. Through their payment fraud protection solution, Transaction Defender, they provide the necessary tools and manage them as well. Transaction Defender uses many different methods and tools to identify and prevent fraud. These include Proxy Piercing, IP Geo-Location, PC and Device Fingerprinting, Customizable Fraud Thresholds, Intelligent Fraud Prevention Engine, Rescreening Engine, Screening Lists — Blocked, Trusted or Neutral, and Velocity Checking. Transaction information gathered at checkout is filtered through each of these tools. If fraud is detected at any point, the transaction is stopped. They have dedicated global fraud prevention teams who are highly knowledgeable on what is, or is not, normal purchasing behavior. They are skilled at analyzing fraud trends around the clock and constantly developing proactive countermeasures. These experts help define the fraud process and keep fraud under control. When partnering with Digital River, one is partnering with the most comprehensive online fraud detection system available. They are accountable for protection. Digital River's payment fraud protection solution, Transaction Defender, uses many different methods and tools to identify and prevent fraud.

Digital River is a payment processing platform that enables online sales and helps companies maximize conversions by localizing the checkout experience. It allows the use of local payment processing right away with a simple API integration. On the other hand, other payment processors like Stripe and Paddle have their own unique features and strengths. For instance, Stripe is found to be easier to use, set up, and administer. However, users preferred doing business with Digital River overall. Stripe is also seen as meeting the needs of businesses better than Digital River. Paddle, another popular payment processor, provides payment infrastructure for software companies and takes care of everything from checkouts to sales tax compliance. Each of these payment processors has its own strengths and limitations, and the choice between them depends on the specific needs and preferences of the business.

Digital River combats fraud and recovers revenue on a global scale through a combination of dedicated fraud experts and a customizable, proprietary fraud prevention engine. The Transaction Defender uses machine learning to constantly analyze data from millions of online transactions around the world. It optimizes fraud detection with powerful algorithms designed to differentiate between legitimate customers and fraudsters, protecting against fraud attempts, lost revenue, and low acceptance rates.

The system also includes Expert Manual Reviews for faster issue identification and resolution, Flexible Fraud Management Controls to minimize fraudulent activity and false positives, Anomaly Detection to identify irregularities of a user’s online fingerprint, IP Geo-Location and Proxy Piercing to determine shopper location and identify attempts to hide an IP address, Account Takeover Screening to detect account takeover or account penetration, and Global Screening Lists to ensure transaction compliance.

These measures work together to provide comprehensive fraud detection and prevention, keeping revenue protected and growing. If the information provided is not sufficient, please let us know.

Yes, it is possible to use your own logistics provider with Digital River. The Global Logistics (GL) solution from Digital River is an end-to-end delivery management solution that can provide you and your customers with a guaranteed landed cost. In the pre-launch phase, you work closely with Digital River and one of their global logistics providers (GLPs) to build an integration that accepts and processes international orders. Once the order is submitted, your commerce system must send a ship request to your third-party logistics (3PL) provider so that they can pick and pack the goods at the warehouse. When your 3PL is ready to print a shipping label, they send a request to Digital River, which is routed to the appropriate GLP. The GLP generates one or more shipping labels, sends them back to Digital River, and they are relayed to your 3PL. The shipping label request also prompts the GLP to prepare an order's international shipping documentation. The GLP bundles this documentation in a pre-clearance request sent to the destination country's customs agency. Once the shipping labels are generated, a carrier retrieves the goods from the warehouse. In the hub and spoke logistics model, the courier delivers the products to a distribution hub before moving them to an export gateway and then shipping them to the end customer's address. In the hubless model, the carrier delivers the goods directly to an export gateway, where they are shipped to the final destination. This process allows you to use your own logistics provider while also benefiting from the features of Digital River's Global Logistics solution.

Digital River offers a wide range of services, including website design, payment processing, subscription management, and risk mitigation. The company provides solutions for global ecommerce, helping businesses grow online sales with fast, easy, risk-free expansion in 240+ destinations. They offer a headless API solution that lets businesses control the customer experience while taking on back-end operational challenges. They also have a Full Stack MyCommerce solution, which is a complete turnkey solution for emerging software brands looking to accelerate ecommerce growth globally. Digital River's product tours include Fashion Tour, Consumer Electronics Tour, Health and Beauty Tour, Gaming Tour, E-Learning Tour, and Software Tour. These tours showcase how Digital River can localize ecommerce stores to convert more customers.

Digital River aids in risk mitigation through several strategies. It employs a layered approach to risk mitigation, allowing for real-time protection as transactions occur. High-risk transactions can be manually sorted for closer inspection or even systemically cancelled if the risk is deemed too high.

To prevent easy access of products to fraudsters, Digital River suggests several best practices. These include prioritizing communication across all departments to minimize gray areas within store processes, embracing technology to offer insight into who has picked up orders, made returns or exchanges, and being the business' bouncer by checking for IDs during pickup.

Moreover, Digital River works behind the scenes to manage orders and fulfillment, process payments, mitigate fraud, and handle taxes and compliance on behalf of brands. This allows brands to focus on creating seamless buyer experiences.

These strategies collectively contribute to Digital River's effective risk mitigation approach.

Digital River supports various payment methods. One of them is the Credit Cards payment method, which provides a fast and secure shopping experience where consumers can purchase goods or services on credit. The Credit Card payment method supports the following credit cards: American Express, Diners, Discover, JCB, Maestro, MasterCard, Union Pay, and Visa.

Another payment method supported by Digital River is PayPal, which allows consumers to transfer funds online. A digital wallet allows shoppers to create an account tied to their card or bank account within the PayPal app. Standard PayPal Express Checkout offerings also include Pay Later options (when applicable) so shoppers can place orders but pay for them over time by leveraging PayPal Credit, Pay in 3, Pay in 4, or RatenZahlung (Installment Payment).

Digital River supports various payment methods, including credit cards. If unsure about a charge on a credit card, one can look up the order to verify the information on the Digital River customer service portal. For further assistance, contacting Digital River customer service is recommended. They can provide help with questions about charges on a credit card or how to use their products. However, for specific credit card support, it's best to directly check with Digital River or the issuing bank of the credit card.

Digital River offers a diverse range of payment methods globally. Some of the popular ones include Afterpay, Clearpay, Amazon Pay, Trustly, BLIK, AliPay+, iDEAL, GiroPay, Pay with Installments France, Bancontact, TreviPay, Klarna Financing, PayPal Pay in 3, Visa, Mastercard, Online Banking, Klarna Pay in 30 Days, PayPal, JCB, Apple Pay, Google Pay, American Express, PayPal Credit, UnionPay, Klarna Pay in 4, Payco, PayPal Pay in 4, Klarna Pay in 3, Discover, Diners Club, SEPA Direct Debit, Konbini, PayPal RatenZahlung, Maestro, and Wire Transfer. These methods are designed to maximize conversions by localizing the checkout experience with payment methods that shoppers prefer. Beyond cards, Digital River enables a variety of alternative payment types to improve conversions, such as Cards, Digital Wallets, and Buy Now Pay Later options..

Digital River offers a 30-day money back guarantee for its products. To request a refund, customers must look up their order and then use the request a refund option to submit the request. Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If an order cannot be cancelled, customers will get an email notification when the order is shipped. Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. After receiving the returned product(s) and/or the completed letter of destruction (ELOD or LOD), the refund will appear in the customer's account within 5 to 7 business days.

As for the shipping policy, Digital River offers four methods for shipping orders: Standard, Expedited, Express, and Samsung White Glove Delivery. The Standard method ships within one business day from acceptance and confirmation with a transit time of 1-3 business days. The Expedited method also ships within one business day from acceptance and confirmation but has a transit time of two business days. The Express method ships within one business day from acceptance and confirmation with a transit time of one business day. Samsung White Glove Delivery is a special service for select television models which includes delivery of the TV by trained professionals, placing the television into any accessible room in the customer's home, removal of the television from its packaging, assembly of included television stand (if applicable), and removal of the packaging debris from the customer's home. Shipping costs are based on the destination, size, and weight of the item(s). At certain times during the year, Digital River may offer free shipping in select categories or via certain shipping methods.